Get the right details to the right support path.
Rana Network support works best when the request includes the service address, customer identity, and the exact billing or connectivity context. Use this page to call, email, or route yourself to packages and public payment flows without a fake ticket form in the way.
Direct contact
Faster help starts with a specific request.
Connection requests, invoices, and router-side access problems do not need the same first question. Choose the lane that matches what you need and include the details support can act on.
Connection and coverage
Share your area, nearest landmark, and the package you are considering so the team can check the next installation step.
Billing and payment
Keep your invoice code, public billing link, or transaction reference ready when asking about a due invoice or payment status.
Router or access issue
For PPPoE login, expiry, or temporary access questions, include the customer name or username tied to the connection.
Before you contact support
A short, complete message is easier to resolve than a long unclear one. Include the relevant identifiers below and describe what changed: no internet, slow speed, expired service, or payment not reflected.
- Customer name or PPPoE username
- Phone number used for the connection
- Area or full service address
- Invoice code or payment reference, if billing-related